Frequently Asked Questions
Sizing & Fit
How do MA Vision Labs pieces fit?
Our tailoring runs true to size with a modern, close cut. Knitwear and streetwear pieces are cut slightly relaxed by design. See our Size Guide for full measurements.
What if I'm between sizes?
For tailoring, size down for a closer fit or size up for more room to layer. Email info@mavisionlabs.com with your measurements for a personal recommendation.
Shipping
How long does shipping take?
Orders are processed within 1–2 business days. EU delivery typically takes 2–5 business days; international orders typically arrive in 5–12 business days.
Do you ship internationally?
Yes, worldwide. Duties and taxes on international orders are the customer's responsibility unless stated otherwise at checkout.
Returns & Exchanges
What's your return policy?
Unworn items with tags attached can be returned within 30 days of delivery. See our Refund Policy for details.
Can I exchange for a different size?
Yes — email info@mavisionlabs.com with your order number and the size you need; we'll confirm availability and send instructions.
Product Care
How should I care for leather goods?
Condition leather every 3–6 months, avoid prolonged water exposure, and store with a shoe tree or dust bag when not in use.
Are tailoring pieces dry clean only?
Yes, all wool and cashmere-blend tailoring should be dry cleaned. Knitwear can be hand washed or machine washed on a wool cycle.